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Service System

The strength gathers regards reaches is relying on the good faith, the practical work style and well-trained, the attitude perfect troop, has cast one rigorously, quick, the highly effective service exchange system. Our specialization, the personalization, the omni-directional services structure are the customer confidence guarantees. We devote to with the customer establishment long-term strategic partnership. Take the quickest response, the best solution, provide the high quality service as the customer, achieves “the good faith enthusiasm, the customer to be supreme”.

Services Pledge Service concept

“the customer matter is the major event”, here customer divides into the internal customer (strength to gather regards reaches staff) and the external customer (consumer and dealer). The strength gathers regards reaches must first by own staff satisfaction, “the strength gathers the pledge which regards reaches to let you feel relieved” “you”, not only refers to the external customer, simultaneously also refers to the internal customer who the strength gathers regards reaches. How manifests “the enterprise is the staff” the management culture? That is must let the staff be satisfied, therefore we first work for the internal customer. In fact external customer's satisfaction is also achieves through internal customer's satisfaction, the strength gathered regards reaches only then lets the staff satisfy, could unite as one, the unity is strength, joint effort to let the external customer be satisfied.

　　我们认为，维修不等于服务，不管厂家的态度多么好、多么认真，带给消费者的都是烦恼；真正的服务，是应该赢得满意而非干扰大众生活，毕竟产品是买来用的而不是买来修的，力合视达一直致力于从服务的售后化向服务的过程化、全员化和质量可控化的全面提升，竭力推动“零缺陷、零烦恼”工程，将生产制造体系上的质量控制全面移植到服务保证体系上，从接听用户电话，到派出服务人员，到用户信息反馈，每个程序都象产品流程一样受到严格控制，实现了服务质量的全面提升。

　　服务承诺赋予了服务人性化、生活化的全新内涵，这使得用户在享受专业服务的同时，更真切地体验到产品背后的尊重价值。

客户服务的内容包括：售后维护、客户问题管理。

售后维护：向项目应用客户提供售后维护，包括故障排除及出现问题的解决建议。

客户问题管理：受理客户的各种问题，组织并监控问题及时解决，收集客户的各种反馈信息。

1、客户服务方式
客户可以打电话和访问公司www.leaguerstar.com网站获得公司提供的各种客户服务，适当时可以通过回访的方式向用户提供服务。

2、电话咨询服务
为便于公司客户及时获得满意的服务，公司应向客户提供热线电话，保证客户通过电话可以获取公司提供的客户服务。

QQ 客服：1264578426
客服电话：0755-86023866
客服邮箱：service@leaguerstar.com

3、互连网信息查询
客户通过浏览公司www.leaguerstar.com网站查询相关信息获取公司提供的客户服务。为保证客户服务信息的准确性和有效性，公司网站服务信息应及时更新。

4、客户走访
为了解用户实际情况，客户服务中心和客户服务责任部门应对投诉的公司用户进行走访，收集用户意见，及时解决客户投诉问题，了解投诉问题解决情况。